Before I get to the complaining, I just want to everyone to know, I am grateful, I am grateful, I am grateful.
Now that we have that out of the way, I really, really miss US customer service and specifically the people who work in medical offices in the US. Here's a conversation I had recently when trying to reschedule an appointment for Josie to another time in the day.
The hospital receptionist answered and I asked to speak to the children's ward. The children's ward person answered. I let her know my daughter had an appointment at the end of March which was scheduled right at her nap time and could I change the appointment. She replied "I just shut my system down. Do you want me to look it up?" I mentally answered, "Um, that's why I am effing calling!". Out loud I said "Yes please. I'd like to see if there are any alternate appointments." She informed me while her system was booting, that these appointments fill up quickly. What? Am I not calling two and a half months in advance?? Anyhow, she confirmed that the clinic was full that day. Oh but she did have another appointment. In MAY. And at the same effing time. "Um, do you have any appointments that aren't at that time of day? Also, we can't wait two more months to have this check up." She was seriously no help. Any maybe it's not her fault. I mean, I have no idea how often this ONE pediatrician at the hospital has a clinic but it can't be that often. I can't even ask to see another doctor.
The biggest complaint I have about this is that the staff seem to do the minimal effort. I mean, asking me if I want her to go through all the effort of starting up her scheduling computer (who knows, it might have just been a desktop paper calendar!) when that is her JOB!
Now that we have that out of the way, I really, really miss US customer service and specifically the people who work in medical offices in the US. Here's a conversation I had recently when trying to reschedule an appointment for Josie to another time in the day.
The hospital receptionist answered and I asked to speak to the children's ward. The children's ward person answered. I let her know my daughter had an appointment at the end of March which was scheduled right at her nap time and could I change the appointment. She replied "I just shut my system down. Do you want me to look it up?" I mentally answered, "Um, that's why I am effing calling!". Out loud I said "Yes please. I'd like to see if there are any alternate appointments." She informed me while her system was booting, that these appointments fill up quickly. What? Am I not calling two and a half months in advance?? Anyhow, she confirmed that the clinic was full that day. Oh but she did have another appointment. In MAY. And at the same effing time. "Um, do you have any appointments that aren't at that time of day? Also, we can't wait two more months to have this check up." She was seriously no help. Any maybe it's not her fault. I mean, I have no idea how often this ONE pediatrician at the hospital has a clinic but it can't be that often. I can't even ask to see another doctor.
The biggest complaint I have about this is that the staff seem to do the minimal effort. I mean, asking me if I want her to go through all the effort of starting up her scheduling computer (who knows, it might have just been a desktop paper calendar!) when that is her JOB!
Hey, I'm sorry to hear that people are so inconsiderate. That is really a load of crap. What doctors office doesn't have a computer already running for appointments. I work in a docotors office and no matter how stressful or crazy your day may have been you never treat people like that. Two months in advance is definitely plenty of time and for her to treat you like that is just CRAP! Dare I say it again CRAP! I'm sorry to hear that. I love you guys and hope that some good comes of this.
I'm sorry love! The grass is always greener. We have more than our fair share of lazy, inept idiots here too.
Don't you love having to do everyone's job for them,while maintaining a calm, cool tone so you can get what you need done? Ahhh yes...I just don't have enough energy left to be the cashier @ Wegmans, the clerk @ B&N, and cust. svc. @ Target.
One day, one of the garbage men was complaining to our neighbor that her bins were too heavy, so she yells off the porch, "Do your f*@$ing job!" and he did and drove off, pissed I'm sure, lmao...but her bins were empty!!